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Sales Policy

These conditions of sale shall apply to product orders that you make to Helados Rueda S.L., established in Campollano C / C No. 45 Hall 2 02007 Albacete Business Park - Spain, CIF B02296549 or any other website owned or controlled by Helados Rueda S.L., hereinafter Dolce Pecatto – Helados Rueda S.L.

  • Payment Methods
  • Prices and availability of products
  • Taxation
  • Shipping
  • Product shipping
  • Guarantees
  • Returns
  • Security

Payment Methods

You must pay through any of the payment methods described below. Helados Rueda S.L. shall issue an invoice, which will be delivered together with the products purchased. All payments will be made in Euros. To buy in dolcepecatto.com you can choose the payment method that suits you best:

  • Credit/Debit Card: Through gateway Globalcaja bank safe.
  • PAYPAL: Without any commission. The client, when "Confirm Order" is redirected to the PayPal website. There will be identified or recorded and you can make a secure and instant payment. You will not need to register, if you pay directly by credit card MasterCard or Visa. Visit PAYPAL, the payment card to safer distance today.
  • Transfer or Deposit Account: In the ES36 3190 0096 410 288 679 020 Globalcaja account.

Prices and availability of products

You can purchase any of the products Helados Rueda S.L. offer for sale on the website. Helados Rueda S.L. will make its best efforts to make available at all times the products offered for sale; however, Helados Rueda S.L. cannot guarantee you'll have available the product you want to buy when placing an order, so Helados Rueda S.L. will inform you on the availability of the desired at the time of placing your order product.

If stocks of a requested product, the order of the previous client will be canceled warning-except where it is impossible to contact with him and will propose a similar product, in which case you can either modify your order initial or accept or reject the proposal Helados Rueda S.L.

References to products Helados Rueda S.L. including any site that has not established a link imply that the product is available for sale through this Web Site. Such references shall not be construed in any way as an offer to sell by Helados Rueda S.L.

The prices of the products will be appearing on the Website at the time you make your order. Helados Rueda S.L. reserves the right to modify at any time the prices of their products, in which case the new prices shall apply immediately to new orders that you made and the changes that you request in connection with previous orders, it being understood in any If price changes do not apply to orders already made by you which are pending delivery.

Taxation

The IVA tax will not be applied to the price that is initially displayed on products once the buying process is started.

Shipping

Shipping costs for Spanish state, which will add to the total amount through an automated process, the amount will be detailed during the process.

Shipping Order

Orders are shipped at 17:00 hours on working days. Orders received before 14:00 pm will be prepared and shipped on the same day. Those received after this time will be sent the next day.

In just 2 days to anywhere in the peninsula, four days for the Balearic Islands, Ceuta and Melilla and 7 days for the Canary Islands and elsewhere, after it has completed the order, you will be enjoying your home from products chosen you receive by a recognized courier company (valid for Iberian Peninsula and Balearic Islands).

They no orders will be delivered to PO boxes. Except in special cases, we do not send through CORREOS. Shipping is done through an express parcel company and will be sent directly to the shipping address you indicate in your order form.

The delivery described will be effective in the event that the client is reachable at the place of delivery during that period, in which case the goods shall be deemed delivered on the date on which Helados Rueda S.L. put them available at the place of delivery.

The order will be canceled and returned to our facilities in any of the following two assumptions:

  1. You cannot make delivery when it is attempted three times
  2. It was not possible to contact the customer in 9 business days after the first failed delivery attempt.

Orders paid by credit card and returned after several attempts at delivery by transport agency, will be refunded except for the costs generated by transport.

Guarantees

Helados Rueda S.L. states that the products have guarantees applicable in each case. Products purchased on the Website always have information at least in Spanish, and customer support services in Spain. For more information please contact our Customer Service: administracion@dolcepecatto.com, by the contact form or you can call us at 967 220 977.

Returns

Product returns will not be accepted after opening the outer case. In case of breakage packaging, it should not take care of the shipping, the responsibility of the carrier. In the event the customer will return transportation costs caused by that purchase.

The refund of the purchase shall in any case, upon receipt of the items on Helados Rueda S.L. After checking the status of the goods must be unused and in its original packaging, we will proceed to refund the amount (not including shipping costs) in the same mode in which the purchase was made.

In the event that a refund article is not in these conditions, that is, has been given a not correspond with normal use of the same application shall be sent to the client, in addition to charge you the appropriate sizes.

No returns will be accepted for products "made according to the consumer's specifications or clearly personalized or which, by their nature, cannot be returned or are liable to deteriorate or expire rapidly." (Ley de Ordenación del Comercio Minorista Art. 45).

Security

The website guarantees a safe purchase. For your safety, you will find that in no time Helados Rueda S.L. requesting their bank details in any of the forms of payment available. To ensure the safety of your purchase, card payments are made directly on the website of the bank or PayPal through a secure connection.

 

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